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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do not receiving email notifications

    Asked by blessedkohchang on August 26, 2015 at 11:44 AM

    when custemers fill up the resavation form i dont get email from jotform that i have new resavation

    what do i do wrong

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    JotForm Support

    Answered by BJoanna on August 26, 2015 at 01:16 PM

    I have checked your form and I noticed that you have conditional email Notification. Your condition looks like this.

    This means that if Full name of your user is e.g. John Jonson his email address needs to start with JohnJonson@***.com in order for you to receive email Notification. I would suggest you to remove this condition from your form if you want to receive email Notification every time your form is submitted. 

    I would also suggest you to remove other condition for field that is deleted from your form. 

    Inside of this guide you can find out how to set Email Notification: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this will help. Let us know if you need further assistance.