How do I change my form from a secure form to a non-secure form?

  • Profile Image
    Asked on August 26, 2015 at 12:01 PM

    I recently received information regarding my account, indicating that the reason it is capping out at 10 submissions is most likely due to my usage of a secure form. How do I know if the form is secure? I can't seem to find anything that indicates this and I need this form to be available now. 

  • Profile Image
    Answered on August 26, 2015 at 01:30 PM


    When you get the embed code of your form in the Form Builder, make sure you unchecked the option Secure Form.

    user guide: How-can-I-receive-SSL-Submissions

    You can also simply use the regular http URL of the form instead of the secure URL or https.  Any links or embedded forms that start with HTTPS://secure will use SSL submissions.  Also, a few platforms, such as Facebook and Squarespace, require forms to use SSL submissions.

    I reset your SSL submission for the month to give you some time to get things sorted.  If you would like to have us check any webpages to ensure they are not using SSL, let us know the URL and we will be happy to have a look.