What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications and autoresponder.

    Asked by NGHS on August 26, 2015 at 01:09 PM

    JotForm team,

    We are not getting notifications/autoresponders from any of our forms when sent to our @NGHS.com accounts. Our IT director cannot determine the cause on our end. Would a JotForm support specialist be able to connect with our IT specialist on a phone call to see where the email transfer is failing? Thank you!

     

    Example: http://form.jotformpro.com/form/52374029699972

    email notification emails email address notification autoresponders
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    JotForm Support

    Answered by Mike_G on August 26, 2015 at 02:59 PM

    I would like to apologize for the inconvenience this have caused you. Can you provide us the email address(es) where you weren't able to receive email alerts, please?

    For now, I would recommend you to follow the instructions on these guides: 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses

    Once you've done the instructions on those guide, please do let us know so we can further assist you. Thank you.