Not getting email notifications and autoresponder.

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    NGHS
    Asked on August 26, 2015 at 01:09 PM

    Jotform team,

    We are not getting notifications/autoresponders from any of our forms when sent to our @NGHS.com accounts. Our IT director cannot determine the cause on our end. Would a Jotform support specialist be able to connect with our IT specialist on a phone call to see where the email transfer is failing? Thank you!

     

    Example: http://form.jotformpro.com/form/52374029699972

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    Mike_G
    Answered on August 26, 2015 at 02:59 PM

    I would like to apologize for the inconvenience this have caused you. Can you provide us the email address(es) where you weren't able to receive email alerts, please?

    For now, I would recommend you to follow the instructions on these guides: 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses

    Once you've done the instructions on those guide, please do let us know so we can further assist you. Thank you.