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  • Profile Image

    My customers can't register with my form

    Asked by spotlightchildrenstheater on August 26, 2015 at 02:54 PM

    I am getting messages from customers that they can't register with  my form. I have looked over it and nothing has changed. Please advise.

    Page URL:
    http://www.spotlightchildrenstheater.com/fall-class-registration.html

    register script conflict iframe code
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    JotForm Support

    (Private)

    Answered by jonathan on August 26, 2015 at 04:48 PM

    I suggest you re-embed the form http://www.jotformpro.com/form/52149188144963 in your website using its iframe embed code instead.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    It is possible that the form was having scirpt conflict issue on your website because it was embedded using the default script code embed.

    Using the iframe embed code should prevent any script conflict issue form happening.

    Make sure you clean/clear first any existing previous script embed code of the form, before you add its iframe embed code.

    Hope this help. Let us know if the issue persist.