Why does the form keep reseting the conditions after i either delete or disable them?

  • kingkest
    Asked on August 26, 2015 at 4:01 PM

    I am trying to change some conditions on my form. I have deleted and disabled multiple times but it keeps putting them back. I have reset cache on both my firefox and the form. When I preview the form it it still acts as though the conditions are active even though I have deleted or disabled them.

  • jonathan
    Replied on August 26, 2015 at 7:48 PM

    You must be trying to edit/update and save the conditions on the field itself. The modification/update will not be saved that way.

    You need to navigate to the main settings like Setup & Embed >> Conditions >> Saved Conditions.

    then, select the condition you want to edit/update. Open the condition, modify then save.

    Hope this helps. Let us know if issue persist.

     

     

  • kingkest
    Replied on August 27, 2015 at 6:04 AM

    This is showing where I disabled it.

     Why does the form keep reseting the conditions after i either delete or disable them? Image 1 Screenshot 30

    I then hit finish and save on the form. I left the form to go to the FORUM and then went back to the form and then its back to not being disabled.

     Why does the form keep reseting the conditions after i either delete or disable them? Image 2 Screenshot 41

  • Ashwin JotForm Support
    Replied on August 27, 2015 at 10:49 AM

    Hello kingkest,

    Please let us know with which form you are having this issue with? The form #52376066480963  which you have shared above seems to have been deleted already. Please check the screenshot below:

    Why does the form keep reseting the conditions after i either delete or disable them? Image 1 Screenshot 30

     

    Is the issue related to form #52384454663158? I did check this form and the conditions seems to be disabled already. I refreshed the form several time but it remained disabled. Please check the screenshot below:

    Why does the form keep reseting the conditions after i either delete or disable them? Image 2 Screenshot 41

     

    Please check your form again and get back to us if the issue persists.

    Thank you!