What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how come the connection between jotform and dropbox are not so reliable?

    Asked by flanycadmin on August 26, 2015 at 04:19 PM

    My company is using jotform file uploading function, and we have a dropbox account linked to it. So when somebody tried to upload something it wont push those files to our dropbox sometimes. Do you do how can I make it more reliable. It is really embarrassing when someone uploaded something, but we keep saying we have not recieved any thing from dropbox.


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    JotForm Support

    Answered by jonathan on August 26, 2015 at 08:22 PM

    Please check also the Upload field in your form if it is properly setup to accomodate the Dropbox inegration requirements.

    Check this user guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    As mentioned in the user guide, the max file size allocation can also affect the integration to Dropbox.

    Let us know if issue had become persistence.