how come the connection between jotform and dropbox are not so reliable?

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    flanycadmin
    Asked on August 26, 2015 at 04:19 PM

    My company is using jotform file uploading function, and we have a dropbox account linked to it. So when somebody tried to upload something it wont push those files to our dropbox sometimes. Do you do how can I make it more reliable. It is really embarrassing when someone uploaded something, but we keep saying we have not recieved any thing from dropbox.

    Thanks

  • Profile Image
    jonathan
    Answered on August 26, 2015 at 08:22 PM

    Please check also the Upload field in your form if it is properly setup to accomodate the Dropbox inegration requirements.

    Check this user guide: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    As mentioned in the user guide, the max file size allocation can also affect the integration to Dropbox.

    Let us know if issue had become persistence.