What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to use personal domain with encrypted forms?

    Asked by smithgrant83 on August 26, 2015 at 04:58 PM


    In order to compensate for this I have added an encryption to the form so that the form can only be opened and decoded through the key provided. Is the encryption we apply to the form sufficient to transmit sensitive information through an HTTP? Does the encryption actually compensate for the lack of HTTPS SSL as they are being transmitted encrypted.


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    JotForm Support

    Answered by jonathan on August 26, 2015 at 09:25 PM

    As far as I know, it is not possibel to ues Custom Domains on Encrypted Forms because of the security feature.

    Using the form's SSL also doesn't work for Custom Domains. It was mentioned in the user guide:


    Since using Encrypted Form also pertains to security, it may not work also.

    Let me also elevate this inquiry to our higher team support just in case my understanding of the feature is incorrect.

    We will notify you here for any status about the feature.



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    Answered by smithgrant83 on August 27, 2015 at 10:45 AM

    I tested the encryption with our custom domain and it seems to be working properly. I wanted to know if the encryption was just as good as https?

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    JotForm Support Manager

    Answered by Jeanette on August 27, 2015 at 02:01 PM

    An encrypted form is one where the user’s responses are transferred and stored in an encrypted format, so .this is an added level of security to https.