What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Orderable List] Form is hanging on submission

    Asked by TheatreAction on August 27, 2015 at 09:04 AM

    My form doesn't send once completed. it writes ''please wait'' . Please help and thank you

    Page URL:
    http://form.jotformpro.com/form/52254067671961

    please wait orderable list
  • Profile Image
    JotForm Support

    Answered by Mike on August 27, 2015 at 02:07 PM

    Thank you for contacting us.

    I have found that the issue is somehow related to the Orderable List widgets on your form.  A bug report ticket has been attached to this thread and escalated to our Development Team.

    We will get back to you when we have any updates.

  • Profile Image

    Answered by TheatreAction on August 28, 2015 at 08:17 AM

    Thank you for your answer. do you think that it will be resolved today? Because the form as to go public today (Friday the 28 of August). If not, I'll change the extension to something simpler. Thank you

  • Profile Image
    JotForm Support

    Answered by Boris on August 28, 2015 at 11:16 AM

    I have tried replicating the issue from yesterday, but your form is submitting fine on my end. It gets submitted and I get correctly redirected to your Thank You page: http://www.theatreaction.ca/fr/

    Can you please confirm if you are still experiencing the issue today, or if it is resolved on your end as well?

    You should have received a submission from me with "JotForm Test" filled at the beginning. This test submission does not count to your submission limits.

    Please let us know if the issue persists. Thank you.

  • Profile Image

    Answered by TheatreAction on August 28, 2015 at 02:45 PM
    We still can't on our side. It could be because the form keeps the earlier information's so every time we test it, it has logical problems.
    We use the matrix instead of orderable list and it work fine now. Thank you
    Benjamin Gaillard
    Coordonnateur de projets (professionnels et multisectoriels)
    Théâtre Action
    255, chemin Montréal, Ottawa (ON) K1L 6C4
    TÉLÉPHONE | 613 745-2322





















    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on October 13, 2015 at 04:34 AM

    Hello, 

    We've fixed the bug - your form should now submit normally even when you add the Orderable List Widget. 

    We thank you for your patience - please let us know if you have further challenges. 

  • Profile Image

    Answered by TheatreAction on October 13, 2015 at 10:45 AM
    Thank you
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : 13 octobre 2015 04:35
    À : Benjamin Gaillard
    Objet : Re: [Orderable List] Form is hanging on submission
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by TitusN
    Hello,
    We've fixed the bug - your form should now submit normally even when you add the Orderable List Widget.
    We thank you for your patience - please let us know if you have further challenges.
    View this thread on browser » Unsubscribe Thread
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    ...
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    JotForm Support

    Answered by david on October 13, 2015 at 12:19 PM

    On behalf of my colleagues you are most welcome!  If you have any further trouble with the widget, let us know and we will be happy to have another look.