What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification emails not being sent/recieved

    Asked by fauster on August 27, 2015 at 09:30 AM

    I am not receiving email notifications upon new submissions.

    I have checked all settings both on my forms and my email client to ensure all is correct.

     

    I have added the jotform.com domain to my whitelist with my ISP

    Each form is configured to send new submission notifications to info@rockandrollafterschool.com

    I have not received any notifications for over a month.

    Please advise

    Thanks

    Fauster

    Emails sent Submissions JotForm email notifications whitelist
  • Profile Image

    Answered by ctphoto on August 27, 2015 at 11:09 AM

    Same thing happening to me all of a sudden. Checked in my settings also to make sure not on blacklist.

  • Profile Image
    JotForm Support

    Answered by david on August 27, 2015 at 02:21 PM

    Hi,

    @fauster Your emails were being filtered and rejected as potential spam by our services:

    I removed your address from our bounce list, however, I would recommend revising the notification in question to a different subject line to prevent this from happening again.

    @ctphoto If you would mind creating a new thread and letting us know which form/address you are having trouble with, will be happy to have a look.