Notification emails not being sent/recieved

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    Asked on August 27, 2015 at 09:30 AM

    I am not receiving email notifications upon new submissions.

    I have checked all settings both on my forms and my email client to ensure all is correct.


    I have added the domain to my whitelist with my ISP

    Each form is configured to send new submission notifications to

    I have not received any notifications for over a month.

    Please advise



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    Answered on August 27, 2015 at 11:09 AM

    Same thing happening to me all of a sudden. Checked in my settings also to make sure not on blacklist.

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    Answered on August 27, 2015 at 02:21 PM


    @fauster Your emails were being filtered and rejected as potential spam by our services:

    I removed your address from our bounce list, however, I would recommend revising the notification in question to a different subject line to prevent this from happening again.

    @ctphoto If you would mind creating a new thread and letting us know which form/address you are having trouble with, will be happy to have a look.