- fausterAsked on August 27, 2015 at 09:30 AM
I am not receiving email notifications upon new submissions.
I have checked all settings both on my forms and my email client to ensure all is correct.
I have added the jotform.com domain to my whitelist with my ISP
Each form is configured to send new submission notifications to email@example.com
I have not received any notifications for over a month.
- ctphotoAnswered on August 27, 2015 at 11:09 AM
Same thing happening to me all of a sudden. Checked in my settings also to make sure not on blacklist.
- JotForm SupportdavidAnswered on August 27, 2015 at 02:21 PM
@fauster Your emails were being filtered and rejected as potential spam by our services:
I removed your address from our bounce list, however, I would recommend revising the notification in question to a different subject line to prevent this from happening again.
@ctphoto If you would mind creating a new thread and letting us know which form/address you are having trouble with, will be happy to have a look.