Email notification going to Spam folder?

  • Profile Image
    schwabino
    Asked on August 27, 2015 at 12:50 PM
    Hello I have a quick question, one of my forms is going to my clients SPAM
    folder, how do I make this not go to the SPAM folder but the inbox?
    Thanks
    Brian
  • Profile Image
    Charlie
    Answered on August 27, 2015 at 01:04 PM

    Hi,

    This usually happens when the email service provider notices an unusual email traffic, let's say your client's email is receiving multiple emails from noreply@jotform.com, that will trigger his provider that that the source is sending spams. What he can do is that he can add the "sender email" in his/her contact list or whitelist us instead, depending on the options the email client has.

    You can also try resolving this using a custom Sender Email or SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

     

    I hope that helps.