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    Email notification going to Spam folder?

    Asked by schwabino on August 27, 2015 at 12:50 PM
    Hello I have a quick question, one of my forms is going to my clients SPAM
    folder, how do I make this not go to the SPAM folder but the inbox?
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    JotForm Support

    Answered by Charlie on August 27, 2015 at 01:04 PM


    This usually happens when the email service provider notices an unusual email traffic, let's say your client's email is receiving multiple emails from noreply@jotform.com, that will trigger his provider that that the source is sending spams. What he can do is that he can add the "sender email" in his/her contact list or whitelist us instead, depending on the options the email client has.

    You can also try resolving this using a custom Sender Email or SMTP:




    I hope that helps.