- email@example.comAsked on August 27, 2015 at 01:12 PM
I go in and edit the jotform under "My Forms", updating the field names.
I click save
Now, when a teammate submits an escalation with the jotform, they can see the updated field names I've created
When I go to the form to edit it and submit to development, the field names are the old ones.
- JotForm SupportWelvinAnswered on August 27, 2015 at 03:38 PM
I see no difference in your screenshot and in the form builder. If you have embedded the form, I would suggest re-embedding it again using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
If the form is not embedded and still showing different field labels, I would suggest doing the following:
a. Load the form in the form builder and save it without doing any changes. Just click the "Save" button.
b. Close the form builder and clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.
c. Clear your browser's cache
These steps should help you see the updated field labels. If not, please update this thread so we can check further.
- firstname.lastname@example.orgAnswered on August 28, 2015 at 11:36 AM
Thank you for your response.
Our form is not embedded and clearing the cache has not worked. Below is how the form is received after being emailed
- JotForm SupportWelvinAnswered on August 28, 2015 at 12:55 PM
I see. I thought you're referring to the form view.
It's the notifier. The best way you can fix this is to re-create the whole settings.
The first step, you have to delete the current notifier: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.
Second, re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.
- email@example.comAnswered on August 28, 2015 at 01:14 PM
That worked! Thank you so much.