What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have added two users to my account and neither have received an invitatin from jotform.

    Asked by debralcamp on August 27, 2015 at 01:52 PM

    My account is dcampbe3@houstonisd.org


    I have tried to add the following users and emails are not being sent to them.


    Can you please advise?



    Debbie Campbell

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    JotForm Support

    Answered by david on August 27, 2015 at 04:24 PM


    I checked our email logs and it looks like the invites were sent to one address but not the second.  You can remove them as sub-users, then add them again to see if the notification triggers again.  Have them check their spam/junkmail boxes to make sure they are not being filtered.