I have added two users to my account and neither have received an invitatin from jotform.

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    Asked on August 27, 2015 at 01:52 PM

    My account is dcampbe3@houstonisd.org


    I have tried to add the following users and emails are not being sent to them.


    Can you please advise?



    Debbie Campbell

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    Answered on August 27, 2015 at 04:24 PM


    I checked our email logs and it looks like the invites were sent to one address but not the second.  You can remove them as sub-users, then add them again to see if the notification triggers again.  Have them check their spam/junkmail boxes to make sure they are not being filtered.