[Submissions View App] non-image files are displayed as an image instead of just a link to download

  • Profile Image
    Asked on August 27, 2015 at 02:02 PM

    I'm embedding a JotForm form on a my site to capture nominations for an award. Part of the form is the inclusion of up to four documents (PDF, Word, etc.) as supporting documentation. That's working great. 

    I'm using the Submission View app to embed some of the data on a different page of the site, where judges will read the nominations and view the attachments. The issue I'm having is the way those attachments are displaying in browsers. Some browsers/platforms display them (especially PDFs), and Word files are coming in as huge empty boxes with the "broken link" image in them. I'd like to either 1) tag the attachments in a way that forces browsers to NOT display them in browser (similar to a MIME/email attachment) or 2) simply provide a link to each attachment rather than embed it. 

    This app does allow me to edit the html, and I'm generally familiar with how to do that if I know the proper code/syntax to use.

    How can I designate attachments to ONLY download (vs. viewed in browser) when using the Submission View app?


  • Profile Image
    Answered on August 27, 2015 at 05:22 PM

    Our apologies for the troubles and inconvenience this may have caused. 

    I find it no way to edit the HTML links in the Submissions View App. It is always set to view as an image instead of just a hyperlink to the file.

    I have now forwarded this thread to our developers. If there are updates, you should know it in this thread.