Forms are not getting push to my email

  • expandisbu
    Asked on August 27, 2015 at 3:49 PM

    Hi.  There seems to be problem with the forms sending to my emails.

    The customers are getting the reply, but the notification to my email isn't being sent.

    This is only the last few days.

     

  • David JotForm Support Manager
    Replied on August 27, 2015 at 8:49 PM

    I can see that the email address used for submission notifications is in our bounce list:

    Forms are not getting push to my email Image 1 Screenshot 20

    I have just removed it from there. You should be receiving email notifications now. Please make sure to check your spam folder if the issue  continues.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com