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    Autoresponder email not working

    Asked by andrewj8 on August 27, 2015 at 04:06 PM

    Please help me with this. My email autoresponder is not going out. I've put in conditions so that when met it's supposed to go out and it doesn't. I've removed the condition so that it's just an autoresponder and it doesn't go out. I have an email called [copy] and it seems to go out, but not the main autoresponder.

    Page URL:
    http://form.jotformpro.com/form/52373261661958

    autoresponder email email not working email and in
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    JotForm Support Manager

    Answered by Jeanette on August 27, 2015 at 09:13 PM

    Seems like you are using a custom sender address, instead, please use this workaround:

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Also, the conditions seems to be unnecessary, if the fields are set up as required, then there is no need for such condition, as it will ways be filled.