What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Wrong thank you auto responder being sent out

    Asked by oneaz on August 27, 2015 at 04:50 PM

    I chose to clone an event registration form that I used last month to customize and update for this month's event.  The problem is that the thank you auto responder - with details from last month - continues to be e-mailed to this months registrants even though I finally got the update to save.  Please help!


    Emily in AZ

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 27, 2015 at 09:24 PM



    Are you referring to this form - http://www.jotformpro.com/form/52325020841948? I cloned the form and I can see that the Autoresponder has a detail of your other form. Can you try to clear your form cache and browser cache then after update the message of your Autoresponder? To update the Autoresponder Email just follow the instruction provided in the demo below.


    Do let us know if the issue still persists.