What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Required Mobile Responsive Widget Blocking Submissions

    Asked by FlagshipResearch on August 27, 2015 at 05:41 PM

    Hi,I posted something the other day about this same issue. I ended up creating a completely different survey in order to get it to work. The survey, after hitting submit says:

    Incomplete Values

    There are incomplete fields in your submission: is requiredPlease go back and fix the problem(s)

    All survey questions are answered when it says this so I don't know why it won't allow the survey to go through. this is affecting a very important project that I need responses on so please help!!!

    Here is the link:

    http://form.jotformpro.com/form/52356172880963

     

    Page URL:
    http://form.jotformpro.com/form/52356172880963

    mobile responsive mobile form
  • Profile Image
    JotForm Support

    (Private)

    Answered by jonathan on August 27, 2015 at 11:19 PM

    I checked your jotform http://www.jotformpro.com/form/52356172880963 and I found what could be causing the issue.

    There were existing conditions in your forms that only contain deleted fields. Please clear/clean the form of those deleted conditions.

     

    After clearing, save the conditon and Save the form.

    You can test submit again the form and check if the issue still persist.

    Do let us know if this did not resolve the issue.

  • Profile Image

    Answered by FlagshipResearch on August 28, 2015 at 12:54 PM

    Hi There, I just did as your said and it still does not work. I had actually already done that before but for some reason the deleted conditions came back. Let me know what else I can do.

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    JotForm Support

    Answered by Mike on August 28, 2015 at 03:26 PM

    The issue is caused by Require Mobile Responsive Widget on the form. Please remove required status from the widget in order to fix this.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by FlagshipResearch on August 28, 2015 at 03:43 PM

    Perfect, thank you!!!!

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    JotForm Support

    Answered by TitusN on January 15, 2016 at 01:23 AM

    Hello,

    We've made an update that prevents this from happening in the future. 

    Fields like the Mobile Responsive Widget will work as expected - and will not require values when the form is submitted. 

    We appreciate your patience - Thanks!