Unable to see the button in iphone or ipad

  • Profile Image
    Julissa Lied
    Asked on August 28, 2015 at 03:44 AM

    Hice todos los pasos y me resulto bien, pero aun no puedo ver en boton que cree para el formulario en el iphone o ipad.

     

    Muchas gracias por su ayuda

     

     

    Gracias

  • Profile Image
    Chriistian
    Answered on August 28, 2015 at 06:09 AM

    Hi Julissa,

     

    Can you try to add a Mobile Responsive Widget to your form and see if it will work?

    If the issue still persists, can you provide to us the link or name of the form in question so we can further investigate the issue? If you have embedded your form in your website, please also provide to us the exact URL where you have embedded the form?

     

    We will wait for your response.


    Regards.

  • Profile Image
    Julissa Lied
    Answered on September 02, 2015 at 03:45 PM
    Hi.
    Thanks for your reply. Actually I did this before and nothing happen.
    URL
    https://www.facebook.com/platanosenjapon/app_684336108254110
    Thanks again.
    Julissa Lied
    ...
  • Profile Image
    Shadae
    Answered on September 02, 2015 at 07:04 PM

    Hi Julissa,

    Are you unable to see the tab for your form when using the Facebook application on your iPhone?

    If that is the case, tabs on Facebook pages are not enabled in the mobile website. User would have to use the desktop version of Facebook to access the tabs and your form.

    If you would like mobile users to fill out your form, you can provide them with the direct link to your form on your Facebook page.

    Please inform us if you need further assistance.