What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Link doesnt work, suddently!

    Asked by fannychin on August 28, 2015 at 04:18 AM

    hi today i noticed that i have not been able to open the form link. what seems to be the problem? I have customers who can open and submit their orders but some couldnt.


    please help. I am using the paid version



    Page URL:

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    Answered by Sammy on August 28, 2015 at 07:11 AM

    I have tested the link and I'm able to access it without any issues, do you receive any errors when you attempt to access the link?

    I have done my tests in  chrome, FF and opera. I have also cleared you account's form cache, please let us know if the issue persists