What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not Displaying Properly on Mobile Devices

    Asked by Julissa Lied on August 28, 2015 at 06:28 AM

    I create a order form for my FB and Web page, but only works when my clients access in a laptop or computer, i need they can access by their cellphones and tablets.  

    They can see my FB page but they can't find the FB tab to complete the form.

    Hola,

    Yo cree un formulario de pedido para mi pagina de Facebook y mi pagina web, sucede que los clientes no pueden accesar al formulario por que cuando tratan de hacer las ordenes por su celular o la tableta el boton de Pedido no aparece, les solicito su ayuda al respecto.

     

    SAludos,

     

     

    Page URL:
    https://www.facebook.com/platanosenjapon/app_684336108254110

    order form FB create find
  • Profile Image
    JotForm Support

    Answered by mert on August 28, 2015 at 08:42 AM

    Hi,

    First you can try to add "Mobile Responsive" widget to your form.

    You just need to click to "Widgets" button and drag and drop the "Mobile Responsive" widget to your form. It's all done.

     

    If you still experience this problem after this method, please feel free to contact us again.

  • Profile Image

    Answered by samanavitas on August 28, 2015 at 09:22 AM

    Is this still needed? Why does form have option "Responsive form" then? Are both needed or only one? Which one then?

  • Profile Image

    Answered by Julissa Lied on August 28, 2015 at 09:45 AM
    I did It, but is not working.
    Julissa Lied
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 28, 2015 at 12:20 PM

    I see that you are saying that this is still not working?

    For mobile responsive we recommend enabling this from within your advanced form settings. Please see https://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive for further instruction on how to do this. Also, you only need one or the other.

    However, I noticed you said you are trying to do this with a tab on fb using your form. I would suggest trying http://www.jotform.com/help/22-Adding-Form-to-Facebook which might work better for you as this would place your form within a fb tab for you. 

  • Profile Image

    Answered by Julissa Lied on August 28, 2015 at 12:45 PM
    Thanks
    I'm going to try tomorrow and let you know.
    Have a nice day.
    Julissa Lied
    ...