Form moving down in placement when going to next step

  • RHemery
    Asked on August 28, 2015 at 7:27 AM

    Hi - I have a form here: http://www.bedford.ac.uk/contact-us/have-your-say

    If I click 'Next' then 'No' then 'Next' the screen moves down so the form is no longer visible. How do I prevent this?

    Thanks

    Page URL: http://www.bedford.ac.uk/contact-us/have-your-say
  • Charlie
    Replied on August 28, 2015 at 10:00 AM

    Hi,

    Upon checking your website, I see that you are using an iFrame to embed the form, but it looks like a custom iFrame code, is it the one in our "Embed Form" options?

    You could try getting our iFrame embed code using this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. You can also try the default embed code instead:

    Form moving down in placement when going to next step Image 1 Screenshot 20

     

    Let us know if that works.

  • RHemery
    Replied on August 28, 2015 at 10:18 AM

    Can anyone else help with this? I'm sure I've had the issue previously but solved it.

     

    Unfortunately I can't just embed the IFRAME code in the page as the CMS doesn't allow that.

  • BJoanna
    Replied on August 28, 2015 at 1:34 PM

    As my colleague mentioned you should try with iFrame code of the form. I see that you have custom iFrame were you have embedded HTML page in which you put source code of the form. 

    Which CMS are you using? 

    Looking forward to your reply.