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  • Profile Image

    Form moving down in placement when going to next step

    Asked by RHemery on August 28, 2015 at 07:27 AM

    Hi - I have a form here: http://www.bedford.ac.uk/contact-us/have-your-say

    If I click 'Next' then 'No' then 'Next' the screen moves down so the form is no longer visible. How do I prevent this?

    Thanks

    Page URL:
    http://www.bedford.ac.uk/contact-us/have-your-say

    next step in www thanks then
  • Profile Image
    JotForm Support

    Answered by Charlie on August 28, 2015 at 10:00 AM

    Hi,

    Upon checking your website, I see that you are using an iFrame to embed the form, but it looks like a custom iFrame code, is it the one in our "Embed Form" options?

    You could try getting our iFrame embed code using this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. You can also try the default embed code instead:

     

    Let us know if that works.

  • Profile Image

    Answered by RHemery on August 28, 2015 at 10:18 AM

    Can anyone else help with this? I'm sure I've had the issue previously but solved it.

     

    Unfortunately I can't just embed the IFRAME code in the page as the CMS doesn't allow that.

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 28, 2015 at 01:34 PM

    As my colleague mentioned you should try with iFrame code of the form. I see that you have custom iFrame were you have embedded HTML page in which you put source code of the form. 

    Which CMS are you using? 

    Looking forward to your reply.