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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload error, file could not be uploaded for some reason

    Asked by mcksci on August 28, 2015 at 09:31 AM





    Hi my forms now have an error. After working perfectly fine we are experiencing upload errors






    These are the current form I need working ASAP.


    I have another 15 or so I suspect are doing the same thing


    I'm working with Firefox, Chrome and Safari - same problem


    The file I tried to upload was a 26k PDF

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 28, 2015 at 12:58 PM


    This error is usually related to incorrect FTP settings.  The integration is unable to forward the submission to your FTP.  I checked one of your forms and it does indeed look like you are forwarding via FTP:

    Removing the integration or updating to the proper settings should allow for your form to work once again:

  • Profile Image

    Answered by mcksci on August 28, 2015 at 03:54 PM

    Its strange because we didn't change anything. It just started failing.

    How do I get to where you are suggesting?

  • Profile Image
    JotForm Support

    Answered by david on August 28, 2015 at 04:58 PM

    This setting can be changed in the submission view of your account:


    Click on the little gear icon near the top right once you are there.