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    Upload error, file could not be uploaded for some reason

    Asked by mcksci on August 28, 2015 at 09:31 AM

    http://www.cpsa-usa.com/2015/innovator.shtml

     

    http://www.cpsa-usa.com/2015/abstracts.shtml

     

    Hi my forms now have an error. After working perfectly fine we are experiencing upload errors

     

    http://form.jotformpro.com/form/43204284977966

    http://form.jotformpro.com/form/43203940083952

    http://form.jotformpro.com/form/43203913498962

     

    These are the current form I need working ASAP.

     

    I have another 15 or so I suspect are doing the same thing

     

    I'm working with Firefox, Chrome and Safari - same problem

     

    The file I tried to upload was a 26k PDF

    Page URL:
    http://www.cpsa-usa.com/2015/abstracts.shtml

    Screenshot
    My Forms www 2015 href
  • Profile Image

    (Private)

    Answered by mcksci on August 28, 2015 at 09:43 AM
  • Profile Image
    JotForm Support

    Answered by david on August 28, 2015 at 12:58 PM

    Hi,

    This error is usually related to incorrect FTP settings.  The integration is unable to forward the submission to your FTP.  I checked one of your forms and it does indeed look like you are forwarding via FTP:

    Removing the integration or updating to the proper settings should allow for your form to work once again:

  • Profile Image

    Answered by mcksci on August 28, 2015 at 03:54 PM

    Its strange because we didn't change anything. It just started failing.

    How do I get to where you are suggesting?

  • Profile Image
    JotForm Support

    Answered by david on August 28, 2015 at 04:58 PM

    This setting can be changed in the submission view of your account:

    http://www.jotform.com/help/269-How-to-view-Submissions

    Click on the little gear icon near the top right once you are there.