What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to make changes in "Design"

    Asked by ewellspring on August 28, 2015 at 10:43 AM

    Good morning,

    I have about 6-7 reports. One is called "VBS Registration." When I try to edit the "design" of any of the other forms the VBS form loads. I cannot get to any of the other forms to edit the design. When in the VBS design it also will not let me get out of it. I have to manually enter the address to my main page. This has never happened before this morning.

    Please advise.

    Scott Tuttle

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    JotForm Support

    Answered by david on August 28, 2015 at 01:25 PM


    Try clearing your browsers cache/cookies then logging back in.  I checked a few forms and each one loaded the proper form.  I checked a couple forms from your account and was able to edit them in the designer properly as well.

    If you are still unable to load the correct form in the designer, let us know and we will be happy to have another look.