I would like to downgrade my subscription

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    Asked on August 28, 2015 at 11:10 AM

    Hi - I have just tried to downgrade my subscription for your stay to the free version but I received an error message requesting I contact support.

    I no longer require this account as it was for a specific client who does not require any future forms. 


    Please can you help.



  • Profile Image
    Answered on August 28, 2015 at 02:10 PM


    I cancelled your subscription with our payment processor.  You will retain your paid user benefits until September 21st, 2015, at which point you will be downgraded back to a Free account and no longer billed.

    If you have any further questions, let us know and we will be happy to help.