What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to downgrade my subscription

    Asked by yourstay on August 28, 2015 at 11:10 AM

    Hi - I have just tried to downgrade my subscription for your stay to the free version but I received an error message requesting I contact support.

    I no longer require this account as it was for a specific client who does not require any future forms. 

     

    Please can you help.

     

    Thanks

    message thanks client a
  • Profile Image
    JotForm Support

    Answered by david on August 28, 2015 at 02:10 PM

    Hi,

    I cancelled your subscription with our payment processor.  You will retain your paid user benefits until September 21st, 2015, at which point you will be downgraded back to a Free account and no longer billed.

    If you have any further questions, let us know and we will be happy to help.