What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Have paid for Yearly. Please cancel my monthly plan

    Asked by KarinPark on August 28, 2015 at 11:26 AM

    I received notification that our subscription expired so I renewed ($90) for the year. We were on a monthly fee payment schedule of $9.95 prior.  I renewed the subscription on 8/27/15 (yesterday) and we were charged the monthly $9.95 fee again as well.  We need to be reimbursed for the $9.95 since the $90 we paid should cover the full year as of 8/27. Please advise as to how I can get this accomplished ASAP.

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    JotForm Support

    Answered by Kiran on August 28, 2015 at 02:29 PM

    It seems our payment processor has created a separate subscription for Yearly plan while the Monthly subscription plan is active. We have now cancelled the monthly subscription and have refunded the recent charge. It takes about 5 to 7 business days to reflect the refund amount in your account. Your account is now holding Premium Yearly subscription. 

    Thank you!