I have a user not receiving emails, what do I do?

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    Asked on August 28, 2015 at 11:56 AM

    On one of my jotforms Parish Facility Request Form, I have Luis Carlos Lorza setup to receive emails everytime the form is created. I can see that his email llorza@stbrendansatl.com is on the email distribution list but he is no longer receiving emails. The last email he received was on May 26th. 

    What do I need to do so that he can receive emails again? I am not sure if this is your issue or some other software/hardware but figured that it has happened to other people before.

    Your help is appreciated.

    Thank you in advance for your help!


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    Answered on August 28, 2015 at 02:50 PM


    To add multiple addresses to an email notification, this needs to be done by separating them with a comma and a space.  Currently your form "St. Brendan's Facility Request Form" has the addresses entered separated by a semi-colon and a space like this:

    address1; address2; address3;

    It should be like this:

    address1, address2, address3


    This should allow your form to go to the whole list, rather than just the first address.

    If it still does not, let us know which forms you are having trouble with and we will be happy to have a look.