What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need help ASAP - They disabled my forms

    Asked by PalmettoPresWIC on August 28, 2015 at 12:32 PM

    I DID upgrade my account to "Bronze", but just got an email that they disabled my forms anyway!  Why??

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    JotForm Support

    Answered by Welvin on August 28, 2015 at 03:07 PM

    Our apologies. I have just fixed it. Please kindly check again.


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    Answered by PalmettoPresWIC on August 28, 2015 at 10:13 PM

    I just got an email 12 minutes ago saying that they are going to disable my forms... So perhaps it is fixed, but there is still something triggering warning emails to come my way.  Can you please make those emails stop?  Thank you!

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    JotForm Support

    Answered by BDAVID on August 29, 2015 at 08:03 PM

    We have whitelisted your account already, so no more email should be sent on regards of that. If you need anything else, please open a new thread, we will be glad to assist you.