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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My autoresponder isn't allowing me to customize the Sender Email Address.

    Asked by yogawithmaggie on December 29, 2011 at 05:28 PM

    It is automatically changing it to noreply@jotform. I need people to be able to click "reply" and send an email to the appropriate party.

    ?

     

    Thanks!

    Page URL:
    http://www.yogawithmaggie.com/events.html

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    JotForm Support

    Answered by Mike_T on December 29, 2011 at 05:40 PM

    Thank you for contacting us.

    Please remove one email address from the Sender E-mail field of your Autoresponder to solve the problem.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by yogawithmaggie on December 29, 2011 at 05:58 PM

    ok, that's weird. originally when i submitted the problem i only had one email address there. then i added a second to see if that would do anything. and now... switched it back to the original state, and it's working. glitch in the matrix?

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    Answered by yogawithmaggie on December 29, 2011 at 06:01 PM

    ya know what i think it was?? if you have spaces after the Sender email address... it seems to throw everything off. i did a copy/paste, and had some spaces thrown in. when i went back to change it, i removed the extra spaces. interesting... confirm?

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    JotForm Support

    Answered by Mike_T on December 29, 2011 at 06:01 PM

    I am not sure why it did not work with the one email address. If you reproduce the problem again, please update this thread.

    Thank you for using our services!

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    JotForm Support

    Answered by Mike_T on December 29, 2011 at 06:09 PM

    It looks like you are right about the space after the email address. I have never seen such a problem before :)

    Have a happy holidays!