What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is hanging up when the submit button is clicked

    Asked by troyschreifels on August 28, 2015 at 01:26 PM

    This morning I disabled all conditions and it is still hanging up when you hit submit.  I followed your instructions and it still doesn't work.  Please let me know what's next.  The conditions are still disabled if you want to review.  It's URGENT that I get this resolved as we will be using this form heavy all next week.



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    JotForm Support

    Answered by david on August 28, 2015 at 03:42 PM


    I cloned your form to test it and it appears to work, even with the conditions enabled.  Are you still unable to submit the form on your end?  I see your test form has been disabled already and there are a couple emails in our logs from the test form.

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    Answered by troyschreifels on August 28, 2015 at 04:45 PM
    I have been working on it and I got it working. Not very happy, most of my day stuck on this.
    Troy Schreifels
    Asst. Director of Facilities
    & Transportation Operations
    Main: 763.391.7244
    Direct: 763.391.7248
    [logo_PMS_5497_274_RGB (2)]
    Our mission is to inspire and prepare all students with the confidence, courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning.
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    JotForm Support

    Answered by david on August 28, 2015 at 05:04 PM

    Glad to hear you were able to get things working, my apologies for the frustration.  If you have any further questions, let us know and we will be happy to do what we can.