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  • Profile Image

    Email Notifications not coming through for Multiple Recipients

    Asked by bemuse on August 28, 2015 at 02:03 PM

    Auto-responder works just fine, but the notification email doesn't.

    I have no email conditions, I changed the page where the form is accessed to be an iframe embed.

    I have several email addresses it's going to, is there a limit? Currently 14 addresses separated by comma and a space.

     

    HELP!!!

    Page URL:
    http://www.materialsready.com/dom.html

    email notifications email email conditions iframe embed multiple recipient
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    JotForm Support

    Answered by jonathan on August 28, 2015 at 04:14 PM

    I suggest you also review the user guide: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    This was  mentioned near the bottom of the user guide:

    There's a limit of 10 recipients per notifiers and 2 for autoresponders. So, you'd need to create additional notifications (containing the same information) if you wish to send the message to more than 10 people.

    Please try updating your multiple recipient Notifier according to the user guide.

    Let us know if issue persist.

     

     

     

  • Profile Image

    Answered by bemuse on August 28, 2015 at 04:45 PM
    Issue was resolved once I found this.
    It had been working fine with 12, but when I added a couple more this week, it freaked out.
    Thanks for getting back to me.
    Thanks!
    Liz
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  • Profile Image
    JotForm Support

    Answered by jonathan on August 28, 2015 at 05:02 PM

    Thank you for taking the time to update us on the status.

    We are glad to know issue had been resolved and all is good.

    Feel free to contact us again anytime should you need further assistance.

     

    Cheers