What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying and Trying to Reach You!!!

    Asked by Michael Roback on December 29, 2011 at 06:09 PM

    I am considering taking advantage of your 50% sale ending on 12/31 and have sent several messages with no reply. I would like to know whether my credit card will be rebilled at the end of 12 months. I would prefer not. If it were rebilled, would it be at the same rate, or at the prevailing rate at the time. As I have no way of reaching you by phone, I cannot confirm any of this and do not feel comfortable siging up without knowing how your pricing works. PLEASE contact me shortly so that I know whether to sign up or not. I can also be reached at 310-472-3385. Thank you. Hope you are enjoying your holidays :). 

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    Answered by fxr on December 29, 2011 at 06:20 PM

    Hello Michael,

    1) You dont have to have your card rebilled every year. You can subscribe pay the first subscription then immediately cancel the subscription. Meaning your upgraded status will expire in one years' time and you wont be rebilled again.

    2) Your subscription price/rate stays the same on every rebilling of your subscription until the time you cancel the subscription. 

    Hopefully that answers your questions, if you need any further clarification, we are always here to help. 


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    Answered by fxr on December 29, 2011 at 06:22 PM

    I have also sent this reply in a personal email in case you are having an issue seeing our responses to your forum posts.