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    [JS Embed] Form not loading properly when accessed the first time

    Asked by JamieHoh on August 28, 2015 at 03:12 PM

    I have been getting multiple complaints from users that when they click on the various sections that have conditions, the section does not open.  What is causing this?  As soon as I tell the user to refresh their screen, it then works.

    Student/Family Credit? *

     Yes, student name(s) listed below No, apply credit to a PCHS family with financial need

    NOTE:  In cases of families with two or more students at PCHS, please list only one of the student's names. Credit will be divided equally among siblings.

     

     

    The section below is not opening when yes is selected.

    Student 1
    First NameLast Name
    PCHS ID # (if known)
     
    Below are the links to the forms:
    Platinum Level Ad
    $500.00
     
    Gold Level Ad
    $300.00
     
    Bronze Level Ad
    $100.00
    Page URL:
    http://www.providencecatholic.org/pchs/parents/harvestdrive/platinum.h<br/>tml

    js embed
  • Profile Image
    JotForm Support

    Answered by Mike on August 28, 2015 at 06:01 PM

    We are sorry for the inconveniences you are facing.

    I was able to reproduce the issue. It appears that there is some conflict caused by form JS embed code, the form is not being processed correctly on the first load.

    A bug report ticket has been attached to this thread and forwarded to our Development Team.

    Unfortunately, I cannot provide any ETA for when this specific JS embed issue can be fixed, so I would like to suggest trying an iFrame form code.

    Getting the Form iFrame Code

    The iFrame code should work properly.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on October 13, 2015 at 01:59 AM

    Hi,

    The problem with code not loading properly on large embedded forms has now been resolved.  Sorry for the delay. Please let us know if you continue to have problems.

    Regards,

    Nicholas