What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Am I really running out of space?

    Asked by jgerasimenko on August 28, 2015 at 03:37 PM

    I was just informed that I am running out of space in my jotform account whereas I only have 6 total submissions and no uploaded files. Could you please explain why/how my account is running out of space?

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    Submissions JotForm uploaded files jotform account
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    Answered by victor on August 28, 2015 at 04:39 PM

    Hi,

    No you are not running out of storage space. I will forward this to our backend team to verify this. You should be getting a warning because the number of SSL submission is almost to the limit. You have 7 SSL submission. Once you pass the 10 SSL submission your form will be blocked for the month. Please keep this in mind for the next few days.

    Regards

    Victor M Larrea

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    JotForm Support

    Answered by Mike_G on August 28, 2015 at 06:42 PM

    To better understand what SSL submissions are, I would recommend you checking this guide on How-can-I-receive-SSL-Submissions.

    Should you have any other questions, please feel free to let us know and we will be glad to help you. Thank you.