What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your Credit Card Field does NOT work on iPAD

    Asked by mmartin077 on December 29, 2011 at 07:08 PM

    Hi,

    I have implemented your forms on my website.  I use credit card enter information.  I have learned that on the iPAD, the credit card information shows up with commas and does not work.

     

    You might want to look into this.

     

    Michael

    Page URL:
    www.medicalalertdiscount.com

    iPAD CC ipad
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 29, 2011 at 07:35 PM

    Hello Michael,

    Please replace your credit card Number field with the simple Text Box field, it should solve the problem.

    Mentioned Number element is just not designed for credit card information.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by mmartin077 on December 29, 2011 at 10:46 PM

    Thanks for the quick response.

    I'm already using a Text Field with Numeric Only validation.

    Any other ideas?

    Michael

    Date: Thu, 29 Dec 2011 19:35:04 -0500
    To: mhmartin2002@hotmail.com
    Subject: Re: Your Credit Card Field does NOT work on iPAD
  • Profile Image
    JotForm Support

    Answered by liyam on December 30, 2011 at 04:31 AM

    If I'm not mistaken, this is an issue with Apple's iOS 5 and Safari for iPhone and iPad.   May we know the iPad version that you're using, including the software version?

    I'll pass this issue to our development team and let them take a look at this case.  They will respond to this thread as soon as they have answers.

    Thank you for your patience.

  • Profile Image

    Answered by joelurgio on February 12, 2015 at 10:47 AM

    Hey just discovered this, and am currently experiencing the same issue, using the authorize.net payment tool.  I have Safari 5.10.  Is it really just an incompatibility with no fix?

     

    Thanks,

    Eddie

  • Profile Image

    Answered by Sean on February 12, 2015 at 01:46 PM

    @joelurgio

    I transferred your inquiry to a new thread where it will be addressed in details. Each thread should be unique to an individual and all his/her related questions. Sorry about any inconvenience this may have caused but your issue will be addressed very soon.


    Cheers!