What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When I re-enable the policies to notify folks the email part is not working.

    Asked by troyschreifels on August 28, 2015 at 04:06 PM
    when I re-enable the policies to notify folks the email part is not working??  Can you help with that.
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 28, 2015 at 04:29 PM

    I would like to apologize for the inconvenience. I've checked the conditions on your account. I've noticed that when the conditions are met, it will send the notification setup on your form to the corresponding email address. I saw that most of the conditions are sending notifications to multiple email addresses which are separated by a semi-colon and space. That might work, but it is not recommended.  I would suggest you try to separate the email addresses using a comma and space instead and see if it's going to work properly. Thank you.