What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by bluemarweb on August 28, 2015 at 04:17 PM
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    JotForm Support

    Answered by BJoanna on August 28, 2015 at 05:22 PM

    I have checked your account and your account is autosuspended. When I checked your forms I noticed that in all of your form you have Social Security Number field and that is against our Terms of use

    However, SSN collection is not illegal per se. According to this site https://www.privacyrights.org/my-social-security-number-how-secure-it#11 

    You can create a from that collect the Social Security Number. As this is sensitive information we would require you to follow the following recommendations:

    1. Embed the form using  SSL method

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    2. Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    http://widgets.jotform.com/widget/scrollable_text 

    Here are some widgets you can add to the form (signature fields): http://widgets.jotform.com/search/signature 

    More information you can find on this thread: http://www.jotform.com/answers/521248-how-can-you-add-social-security-number-and-the-boxes-to-place-numbers-in-it-on-an-existing-form 

    I have reactivated your account but please follow steps described above to avoid further suspension of your account.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by abellaproduction on August 28, 2015 at 05:24 PM