What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Are paypal payments and form submission delayed?

    Asked by polcousineau on August 28, 2015 at 04:19 PM

    I had someone just confirm that he submitted a form with a paypal payment. I have not received the form or funds in over 20 minutes. I saw another support thread saying this can take over 1 hour. Is this normal not to have the form OR payment and if yes how can I verify all this is under processing?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 28, 2015 at 06:13 PM

    I think that particular 1 hour is related to the pending payment notifications. You should receive the Paypal Email is someone really completed the payment. If not, then it is most likely not being successful. I would suggest checking your incomplete payment section. Here's how you can do that:


    I would also suggest checking this guide for more details about the incomplete payments: