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  • Profile Image

    Are paypal payments and form submission delayed?

    Asked by polcousineau on August 28, 2015 at 04:19 PM

    I had someone just confirm that he submitted a form with a paypal payment. I have not received the form or funds in over 20 minutes. I saw another support thread saying this can take over 1 hour. Is this normal not to have the form OR payment and if yes how can I verify all this is under processing?

    Page URL:
    http://form.jotform.ca/form/51878030150247

    confirm not received
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    JotForm Support

    Answered by Welvin on August 28, 2015 at 06:13 PM

    I think that particular 1 hour is related to the pending payment notifications. You should receive the Paypal Email is someone really completed the payment. If not, then it is most likely not being successful. I would suggest checking your incomplete payment section. Here's how you can do that:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    I would also suggest checking this guide for more details about the incomplete payments:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Thanks