- polcousineauAsked on August 28, 2015 at 04:19 PM
I had someone just confirm that he submitted a form with a paypal payment. I have not received the form or funds in over 20 minutes. I saw another support thread saying this can take over 1 hour. Is this normal not to have the form OR payment and if yes how can I verify all this is under processing?
- JotForm SupportWelvinAnswered on August 28, 2015 at 06:13 PM
I think that particular 1 hour is related to the pending payment notifications. You should receive the Paypal Email is someone really completed the payment. If not, then it is most likely not being successful. I would suggest checking your incomplete payment section. Here's how you can do that:
I would also suggest checking this guide for more details about the incomplete payments: