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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving the form emails

    Asked by astrororo on August 28, 2015 at 05:11 PM

    Hi,

    is my email address in your bounce list too? Because I'm not receiving forms submissions from JotForm any more since August 25

    I don't know if you'll reply, but I keep my fingers crossed

    Regards

    Roland

    notification email notifiers bounce list
  • Profile Image
    JotForm Support

    Answered by Welvin on August 28, 2015 at 05:19 PM

    Hi Roland,

    Unfortunately, yes. Your email address has been added to our bounce list. Here's the exact note:

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address.

    I've fixed this already, but I'm afraid that the issue will happen again. I would suggest checking your forms and make sure that the recipient addresses are correct. 

    Also, it is best to add us to your server whitelist. Here's our guide for that: 

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

     

    As for your forum questions, you can view them by going to our support forum homepage (www.jotform.com/answers) and clicking "My Questions" button:

    Thanks

  • Profile Image

    Answered by astrororo on August 29, 2015 at 05:53 AM

    thanks for your reply, but I did check to see if I was on the "bounce list" and I wasn't. When I forward the forms manually (which is taking a hell of a long time) I receive the emails immediately. 

    What I wonder is why, for the past year or so, everything went right and suddenly it's not working anymore.

    It was so simple when one could make their own forms on their own website designer progam. In the name of progress you have made things complicated and costly, both in time consuming and money spent and lost while tryong to solve the problems that providers like you create.

    I'm not going to fiddle any more. I will just try another form provider and see what happens.

    Regards

    Roland

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 29, 2015 at 09:54 PM

    @Roland

    Thanks for your reply and apologies for the inconveniences caused.

    There was actually no problem with the forms. It was the problem between email delivery. According to the bounce reason, it is our email sending service (amazonses) that stops from sending notifications to your email address because your email was flagged as invalid or maybe because your email service provider was down by the time it receives messages from Jotform. I would suggest to verify your email, check if there's no typo or contact your email service provider about what happened. I'm sure they will be able to answer your questions related to this. We also recommend adding Jotform to your email service provider's white list to prevent issues related to this, thus if you want to continue with our service. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If you have any other questions or concerns, feel free to contact us here. We'd be happy to help.

  • Profile Image

    Answered by msclark on August 31, 2015 at 10:02 AM

    I have been having this same issue with both of the emails we submitted. No issue at first and then one email wasn't getting them and now neither so. I have checked the bounce list and neither email is on it. I have changed one of the email addresses to a gmail account  and I am hoping that that fixes the problem.

  • Profile Image
    JotForm Support

    Answered by david on August 31, 2015 at 12:18 PM

    @msclark If you wouldn't mind creating a new thread letting us know the form you are having trouble with and the email addresses that are not receiving the notifications, we will be happy to have a look to see what the cause may be.