What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How come my submissions are not showing on the Google Sheets that has been generated?

    Asked by fivepminus on August 28, 2015 at 06:48 PM
  • Profile Image

    Answered by Boris on August 29, 2015 at 06:35 AM

    We are sorry for the troubles caused to you. I have tried reproducing it on my end, and my already integrated sheets were all properly being updated.

    I have also tried integrating a Google Spreadsheet to one of my new forms, and it too is correctly forwarding submission data to the Google Spreadsheet. It has a slight lag of about a minute or two until the submission finally shows up in the spreadsheet, but it works fine on my end.

    As there don't seem to be any technical problems that I can see, and if your integrated spreadsheet is not being updated with your submissions, I would advise you to please Remove the existing integration, Save your form, and then try re-integrating the Google Spreadsheet again.

    Please let us know if re-integrating the spreadsheet resolves the problem. Thank you.