Why has my account been deleted?

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    julianic81
    Asked on August 28, 2015 at 09:08 PM

    I have a account I been using with a client and this account has been deleted by jotform with no warning, at first I thought forgot my password but when I try to retrieve, I have a message saying not user been register with the email, for some reason my previous post after 4 views with 0 reply got delete, can some one tell me what happen?

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    Boris
    Answered on August 29, 2015 at 01:33 PM

    I can see that the page you have linked to has a JotForm form on it - form 50976542286162.

    This form belongs to username CmpNightlife, and you can access it by logging into this account. If the account were deleted, this form would also not show up - this account is certainly not deleted.

    The problem that you are most likely experiencing is that this account, CmpNightlife, has been registered without using an email address. So there is no email address for requesting a password reset email to be sent to.

    I would advise you to please try to remember your password for this account, in order to access it.

    Please let us know if you need further assistance, we will be happy to help as much as we can.