What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has my account been deleted?

    Asked by julianic81 on August 28, 2015 at 09:08 PM

    I have a account I been using with a client and this account has been deleted by jotform with no warning, at first I thought forgot my password but when I try to retrieve, I have a message saying not user been register with the email, for some reason my previous post after 4 views with 0 reply got delete, can some one tell me what happen?

    Page URL:
    http://mirageexoticnightlife.com/vip-reservation.html

    my account
  • Profile Image
    JotForm Support

    Answered by Boris on August 29, 2015 at 01:33 PM

    I can see that the page you have linked to has a JotForm form on it - form 50976542286162.

    This form belongs to username CmpNightlife, and you can access it by logging into this account. If the account were deleted, this form would also not show up - this account is certainly not deleted.

    The problem that you are most likely experiencing is that this account, CmpNightlife, has been registered without using an email address. So there is no email address for requesting a password reset email to be sent to.

    I would advise you to please try to remember your password for this account, in order to access it.

    Please let us know if you need further assistance, we will be happy to help as much as we can.