What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My users are unable to complete any file attachments to forms

    Asked by videoarttrack on August 29, 2015 at 12:17 PM

    I've posted the form URL in a private ticket.

    My users are unable to complete any file attachments to forms.  Uploads appear to complete, the browser goes into limbo, then we get an ambiguous error message.

    uploads upload error file upload
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    Answered by videoarttrack on August 29, 2015 at 12:59 PM

    FTP integration appears broken.  The connection tests successfully, but never retrieves a list of folders.  Turning off FTP integration and turning on Dropbox integration "worked around" the issue.

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    JotForm Support

    Answered by Welvin on August 29, 2015 at 10:50 PM

    We'll check this into your private thread: https://www.jotform.com/answers/650555-Urgent-Nobody-can-upload-to-my-form.

    Thanks