My users are unable to complete any file attachments to forms

  • videoarttrack
    Asked on August 29, 2015 at 12:17 PM

    I've posted the form URL in a private ticket.

    My users are unable to complete any file attachments to forms.  Uploads appear to complete, the browser goes into limbo, then we get an ambiguous error message.

    My users are unable to complete any file attachments to forms Image 1 Screenshot 40

    My users are unable to complete any file attachments to forms Image 2 Screenshot 51

    My users are unable to complete any file attachments to forms Image 3 Screenshot 62

  • videoarttrack
    Replied on August 29, 2015 at 12:59 PM

    FTP integration appears broken.  The connection tests successfully, but never retrieves a list of folders.  Turning off FTP integration and turning on Dropbox integration "worked around" the issue.

  • Welvin Support Team Lead
    Replied on August 29, 2015 at 10:50 PM

    We'll check this into your private thread: https://www.jotform.com/answers/650555-Urgent-Nobody-can-upload-to-my-form.

    Thanks