My users are unable to complete any file attachments to forms

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    videoarttrack
    Asked on August 29, 2015 at 12:17 PM

    I've posted the form URL in a private ticket.

    My users are unable to complete any file attachments to forms.  Uploads appear to complete, the browser goes into limbo, then we get an ambiguous error message.

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    videoarttrack
    Answered on August 29, 2015 at 12:59 PM

    FTP integration appears broken.  The connection tests successfully, but never retrieves a list of folders.  Turning off FTP integration and turning on Dropbox integration "worked around" the issue.

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    Welvin
    Answered on August 29, 2015 at 10:50 PM

    We'll check this into your private thread: https://www.jotform.com/answers/650555-Urgent-Nobody-can-upload-to-my-form.

    Thanks