My forms are disabled

  • Profile Image
    BIDciudades
    Asked on August 29, 2015 at 03:54 PM

    I already paid for the Bronze account, but my form still being disabled. I do not know why that is happening. Can you please help me checking the account. I recieve an email with the subject "JotForm Account Disabled" but I paid already.

  • Profile Image
    Shadae
    Answered on August 29, 2015 at 11:37 PM

    Hi BIDciudades,

    I do apologize for the issue that you are experiencing with your account being disabled.

    I have reviewed your account and I am seeing where your account has been successfully upgraded to our Bronze subscription.

    Your account has been activated once again.

    Please inform us if you need further assistance.