What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are disabled

    Asked by BIDciudades on August 29, 2015 at 03:54 PM

    I already paid for the Bronze account, but my form still being disabled. I do not know why that is happening. Can you please help me checking the account. I recieve an email with the subject "JotForm Account Disabled" but I paid already.

    Page URL:
    http://www.bidurbanlab.com/

    Screenshot
    My Forms forms are disabled JotForm jotform account email bronze
  • Profile Image

    Answered by Shadae on August 29, 2015 at 11:37 PM

    Hi BIDciudades,

    I do apologize for the issue that you are experiencing with your account being disabled.

    I have reviewed your account and I am seeing where your account has been successfully upgraded to our Bronze subscription.

    Your account has been activated once again.

    Please inform us if you need further assistance.