What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Syncing Edited JotForm Responses with Zoho CRM or Google Sheets

    Asked by storagesquad on August 29, 2015 at 08:05 PM

    Hello,

    I know you can integrate JotForm with Zoho CRM and Google Sheets, where any new submissions will be sent to either platform, but what is the behavior when a form submission is edited? Does the form response that was edited get pushed (synced) with either/both Zoho CMR and Google Sheets? At the moment, we are only able to push new submissions from JotForm to either platform, but not edits-- any suggestions? This is a huge part of our business, as our customers frequently edit their data that we collect in their form.

     

    Thanks!

    JotForm crm responses zoho
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    JotForm Support

    Answered by Welvin on August 30, 2015 at 01:39 AM

    One thing for sure is that the Google Spreadsheet will automatically sync the changes in the submission, but haven't tried the Zoho CRM. I wanted to, but there seems to be a problem with my test account. If you can try it, that would be great.

    As for the google spreadsheet, if your current integration is not syncing edits, I would suggest redoing the whole integration to create a new sheet.

    Thanks