Syncing Edited JotForm Responses with Zoho CRM or Google Sheets

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    storagesquad
    Asked on August 29, 2015 at 08:05 PM

    Hello,

    I know you can integrate JotForm with Zoho CRM and Google Sheets, where any new submissions will be sent to either platform, but what is the behavior when a form submission is edited? Does the form response that was edited get pushed (synced) with either/both Zoho CMR and Google Sheets? At the moment, we are only able to push new submissions from JotForm to either platform, but not edits-- any suggestions? This is a huge part of our business, as our customers frequently edit their data that we collect in their form.

     

    Thanks!

  • Profile Image
    Welvin
    Answered on August 30, 2015 at 01:39 AM

    One thing for sure is that the Google Spreadsheet will automatically sync the changes in the submission, but haven't tried the Zoho CRM. I wanted to, but there seems to be a problem with my test account. If you can try it, that would be great.

    As for the google spreadsheet, if your current integration is not syncing edits, I would suggest redoing the whole integration to create a new sheet.

    Thanks