What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Recieving submissions at my own email address

    Asked by Interpines on December 30, 2011 at 07:20 AM

    http://www.jotform.com/?formID=13541936754

    If I open my jot forms account I find my submissions are all there, I can then send as a "forward" to my own email address.

    Is it not possible to automatically forward all submissions or at least an alerts?

    I have checked "Email alerts" and this is correct (i.e.vicb@interpines.co.uk)

    Many thanks

    Vic B

    Screenshot
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    JotForm Support

    Answered by mliz on December 30, 2011 at 08:07 AM

    Once you have setup the Notification in the Email Alerts the new submitted data are automatically sent out to your email address when a user fills out the form. Just to try out the email alert function I made a test entry using your form. Please check the spam and bulk folders of your email as it may have been caught by the spam filters. Let us know if you did not receive the notification email.

    Cheers!

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    Answered by Interpines on December 30, 2011 at 09:33 AM

    Hi mliz,

    thank you for your prompt response.

    I am still not having any joy.
    I have also set up a 'recipient' to another of my email addresse interpines@gmail.com this does'nt seem to work either.

    vicb@interpines.co.uk is hosted with 123Reg (my website host) , and forwards to vic@interpines.f2s.com (my ISP) I have checked using outlook 2010 and gmail (within which I filter vicb@interpines.co.uk) and also 'webmail' with them, nothing.

    I have  checked spam & Junk boxs for both and no sign either in gmail or outlook 2010.

    Do you have any other suggestion that I may have overlooked?

    Many thanks

    Vic B

     

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    JotForm Support

    Answered by idarktech on December 30, 2011 at 11:26 AM

    Hi Vic,

    Base on our mail logs, submissions were successfully sent to your email address: vicb@interpines.co.uk. I have also created a test submission on your form with my email address on it and I was able to received it on my email instantly. Can you please recheck your inbox/spam folder and see if my test submissions landed successfully?

    Also, please add noreply@jotform.com on your safe senders list. This is to ensure that every submissions will not be captured by your mail filter settings.

    If you haven't still received any submissions after that, please whitelist the following IPs on your mail provider side.

     

     

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

     

    Then, re-check if that makes any differences.

    Please let us know if the problem still persist, so that we can give you further assistance. Thank you!

     

    P.S. I have noticed that there was a problem on your Form's Thank you settings. Please fix it and then recheck your form. Thanks.

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    Answered by Interpines on December 30, 2011 at 11:57 AM

    Not sure how , but all seems to be working now.

    Many thanks and a Happy New Year.

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    JotForm Support

    Answered by idarktech on December 30, 2011 at 12:03 PM

    Glad to hear it. Have a blessed new year!