- EmunahwpAsked on August 30, 2015 at 05:02 AM
hi when i receive donations through my website using your form i get a bunch of numbers and letters nothing that makes sense.
also when i try to open the form once its emailed to me it asks for a key i dont understand what that it and it doesnt let me open the form properly. thank you
- JotForm SupportBDAVIDAnswered on August 30, 2015 at 12:53 PM
Seems you have enabled the Encrypted Form Data feature:
By any change, do you or someone with access to your account download the KEY file?
If you do not have it, then turn off this feature. Here is a guide regarding Encrypted forms: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert
Let us know if you nee more help, we will be glad to assist you.