What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    the form isnt clear please take a look

    Asked by Emunahwp on August 30, 2015 at 05:02 AM

    hi when i receive donations through my website using your form i get a bunch of numbers and letters nothing that makes sense.


    also when i try to open the form once its emailed to me it asks for a key i dont understand what that it and it doesnt let me open the form properly. thank you


    general@emunahproject.com or


    Page URL:

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    JotForm Support

    Answered by BDAVID on August 30, 2015 at 12:53 PM

    Seems you have enabled the Encrypted Form Data feature:

    Toolbar preferences

    By any change, do you or someone with access to your account download the KEY file?

    the key

    If you do not have it, then turn off this feature. Here is a guide regarding Encrypted forms: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Let us know if you nee more help, we will be glad to assist you.