What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    subscription cancelled

    Asked by astrororo on August 30, 2015 at 05:13 AM


    due to the fact that I can't get my forms to be mailed to me for the past week and because noone has taken the time to look into the matter that has occured with no apparent reason, all of sudden and unexpectadly... I've decided to cancel my subscription letting PayPal know that they shouldn't renew my yearly payment on July 31 2016. 

    As soon as I have transferred all my forms to the new provider I've chosen, I will request closure of my account with JotForm.



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    JotForm Support

    Answered by BDAVID on August 30, 2015 at 01:06 PM

    Sorry to hear that, I can see my colleagues's reply to your thread regarding the email notification issue: https://www.jotform.com/answers/650311-I-m-not-receiving-the-form-emails#3

    Did you try the last suggestion? Please update us there if you want to.