What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, Thank you for cancelled my subscription from your side..i want to delete my credit card details in jotform Billing menu.

    Asked by Sgulechha on August 30, 2015 at 08:08 AM
    JotForm credit card cancelled
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    JotForm Support

    Answered by ashwin_d on August 31, 2015 at 12:23 AM

    Hello Sgulechha,

    Upon checking your account, I found that you have cancelled your subscription successfully. You will not be billed again but your account will stay premium until September 02, 2015 for the time you have already paid. 

    Please be noted that we do not store any credit card information. All subscription payment is managed by our payment processing partner Stripe / FastSpring / BlueSnap. Unfortunately it is currently not possible to delete the attached credit card with your billing profile but you will not be billed again until you upgrade your account again.

    Thank you!