I have not used any of 10 SSL and have only used 104 out of 170 submissions, but account is shown as over quota

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    d1jotform
    Asked on August 30, 2015 at 08:45 AM

    I have 10 SSL left and used 104 out of 170.  Why is it over quota?

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    beril
    Answered on August 31, 2015 at 03:21 AM

    Hi,

    Your account is active and it works fine for me. I cleared form caches for you and I fixed the folders. If you are still having trouble beyond this, you may also want to try Clearing your Browser Cache.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you. I am waiting your response. 

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    d1jotform
    Answered on August 31, 2015 at 07:48 AM

    Thank you.  Everything is working.  On what date does my account submissions reset?

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    beril
    Answered on August 31, 2015 at 08:00 AM

    Hi,

    Your submission counters are reset to zero on the first day of every month.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    d1jotform
    Answered on August 31, 2015 at 08:25 AM

    Thank you