I don't receive the forms in my e-mail

  • Profile Image
    Paola 
    Asked on August 30, 2015 at 11:06 AM
    I'm very happy with my form (really, thank you so much!). But I don't know what I'm doing wrong, because I don't receive the forms in my e-mail (info@elmirall.es)
    info@elmirall.es ) .Can you help me?
  • Profile Image
    beril
    Answered on August 31, 2015 at 02:57 AM

    Hi,

     

    Your form's notification is configured to be sent to paolalain_25@hotmail.com. If you are not receiving notifications on this address, then that is because the sender email and name were left empty:

     

    You should fill in these details to ensure email delivery. For maximum deliverability, we suggest using noreply@jotform.com as the sender email.

    You can check how to set up emails notifications from the link below:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

    Secondly, It seems paolalain_25@hotmail.com is at the bounce list because smtp; 550 Requested action not taken: mailbox unavailable

    Let us know if you need further assistance. We will be glad the assist you.

  • Profile Image
    paolapicardo
    Answered on August 31, 2015 at 09:49 AM

    Thank you for your quickly answer but "paolalain_25@hotmail.com" is not my email... My email is "info@elmirall.es" (you can see it in the picture below). So, what am I doing wrong?

     

    Thank you so much, again.

     

  • Profile Image
    Sammy
    Answered on August 31, 2015 at 12:07 PM

    To test the form s completely, you will have to submit via the forms and not use the test email button.

    Kindly use the forms to submit some dummy date and check if the notification email is delivered to the inbox of info@elmirall.es